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Using Social Services Techniques with Challenging Library Customers | |
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Event Type: Emerging Skills Training Date: 1/25/2011 Start Time: 9:00 AM End Time: 12:00 PM Description: Your busy library is visited every day by people who present service delivery challenges and stretch your ability to help them with their information needs, particularly those seeking help with E-government forms and web sites. This workshop will help you assess their needs and information seeking/using limitations and give you strategies and approaches to help them. As a former social services provider, Ruth O’Donnell can help you learn to combine some of the skills of the social services field with your own information services skills.
Location: East County Regional Library - 881 Gunnery Road, Lehigh Acres, Florida 33971 Registration Ends: 1/21/2011 at 11:00 PM Other Information: Specific location:
Contact: Sandy NelsonEast County Regional Library in Lehigh Acres - meeting room 881 Gunnery Road North, Lehigh Acres, FL 33971 (239) 533-4200 Below is a link to map directions to the workshop. http://www.google.com/search?sa=N&hl=en&tab=lw&q=881+Gunnery+Road+North,+Lehigh+Acres,+FL+33971-4928+%28East+County+Regional+Library%29 Contact Number: 239-745-3722 Presenter: Ruth O'Donnell Status: Closed |
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