|Using Social Services Techniques with Challenging Library Customers|
Event Type: Emerging Skills Training|
Start Time: 9:00 AM
End Time: 12:00 PM
Your busy library is visited every day by people who present service delivery challenges and stretch your ability to help them with their information needs, particularly those seeking help with E-government forms and web sites. This workshop will help you assess their needs and information seeking/using limitations and give you strategies and approaches to help them. As a former social services provider, Ruth O’Donnell can help you learn to combine some of the skills of the social services field with your own information services skills.
Location: East County Regional Library - 881 Gunnery Road, Lehigh Acres, Florida 33971
Registration Ends: 1/21/2011 at 11:00 PM
Specific location:Contact: Sandy Nelson
East County Regional Library in Lehigh Acres - meeting room
881 Gunnery Road North, Lehigh Acres, FL 33971
Below is a link to map directions to the workshop.
Contact Number: 239-745-3722
Presenter: Ruth O'Donnell