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Using Social Services Techniques with Challenging Library Customers

Event Type: Emerging Skills Training
Date: 1/25/2011
Start Time: 9:00 AM
End Time: 12:00 PM
Description:
 Your busy library is visited every day by people who present service delivery challenges and stretch your ability to help them with their information needs, particularly those seeking help with E-government forms and web sites. This workshop will help you assess their needs and information seeking/using limitations and give you strategies and approaches to help them. As a former social services provider, Ruth O’Donnell can help you learn to combine some of the skills of the social services field with your own information services skills.

Location: East County Regional Library - 881 Gunnery Road, Lehigh Acres, Florida 33971
Registration Ends: 1/21/2011 at 11:00 PM
Other Information:
 Specific location:
East County Regional Library in Lehigh Acres - meeting room
881 Gunnery Road North, Lehigh Acres, FL‎ 33971
(239) 533-4200‎

Below is a link to map directions to the workshop.
http://www.google.com/search?sa=N&hl=en&tab=lw&q=881+Gunnery+Road+North,+Lehigh+Acres,+FL+33971-4928+%28East+County+Regional+Library%29
Contact: Sandy Nelson
Contact Number: 239-745-3722
Presenter: Ruth O'Donnell
Status: Closed
Please Note
  • Attendee must give 24 HOUR cancellation notice to allow other registrants to attend.

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