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Rediscovering the Lost Art of Customer Service

Event Type: Face-to-Face
Date: 8/23/2017
Start Time: 9:30 AM
End Time: 12:30 PM
Description:
 Have you noticed lately that Customer Service has become nearly extinct? Here’s your opportunity to learn how to set yourself apart from the competition – and there IS competition!

You’ll learn how to deliver exceptional customer service by...

Defining what it is that our customers are really looking for
Understanding the difference between a process and a procedure
Learning just what we should say to our customers – and what they really don’t want to hear
 Sharpening our listening skills
 Unveiling rarely-used techniques that will nurture our customer relationships

And in the rare instance (!) that you encounter a somewhat difficult customer, you’ll learn specific steps to take to satisfy that customer, as well as ways to combat the stress that sometimes accompanies those encounters.

Don’t miss this opportunity to “be the best you can be”!


Location: Marathon Key, Board of County Commission Building,2798 Overseas Highway, Marathon, FL 33050
Registration Ends: 8/20/2017 at 12:00 AM
Other Information:
 Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!
Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application. Linda is also certified with DDI and Achieve Global.
Contact: Aaron Blumberg
Contact Number: 2393136218
Presenter: Linda Bruno
Status: Closed


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