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Spread Love - Not COVID: Refresh Your Reference Interview Skills

Event Type: SWFLN Webinar
Date: 3/24/2021
Start Time: 10:00 AM
End Time: 11:00 AM
Description:
 Delivering effective reference services is key to our patrons getting what they need in all types of libraries. During COVID, and with libraries at different stages of closes, we strive to adapt and often need to do reference virtually. Central to this interaction is a successful reference interview regardless of its medium – in-person, chat, phone, e-mail, or video. It doesn’t matter how long you’ve been a librarian; a refresher is always a good idea!

You will learn:
1. What is a reference interview?
2. A brief background of digital reference and its arrival in the library environment.
3. What skills are necessary for good reference skills?
4. What skills need work?
5. What is the ZEN of a GREAT reference interview?
6. A practice script of a “proper” chat reference interview.
7. Sample interactions.
8. A checklist for evaluating in-person and digital interactions and providing feedback to librarians.
9. 100+ “Practice Questions” for role-playing with your staff will be shared with you.


Academic Library staff will be interested in this webinar because it will help them understand and relate to students and provide technological resources to help them in a real-time and digital environment. Academic library staff will want to attend because they will learn about tips and tricks to help their students navigate the library better.

Public Library staff will be interested in this webinar because it will help them understand and relate to patrons and provide technological resources to help them with essential services. Public library staff will want to attend because they encounter various technical skills in their patrons, and knowing how to help patrons effectively remotely and in-person is critical.

School Library staff will be interested in this webinar because they need to understand and relate to students and parents in both a digital and in-person environment. They will want to attend because this webinar will provide tips that will help communicate with parents and teachers.

Special Library staff will be interested in this webinar because it will help them relate to diverse patrons and provide technical resources to help them perform research wherever they connect.

Location: Web Based Training
Registration Ends: 3/24/2021 at 8:00 AM
Other Information:
 About the Presenter: Dr. Stephanie Rollins is a Project Editor at the Air University Press at Maxwell Air Force Base. She is also an adjunct professor for the University of Alabama and teaches Digital Reference, Collection Development, and Organization of Information, among other courses. Stephanie serves on regional professional editing and scholarly publishing societies and has 23 years of experience in academic and special libraries. She holds a BA in English from Auburn University, a Master’s Degree in Library Service, and a Doctorate in Public Administration (both from the University of Alabama).
Contact: Luly Castro
Contact Number: (239) 313-6338
Presenter: Stephanie Rollins, Ph.D.
Status: Openings


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