Event Type: SWFLN Webinar|
Start Time: 2:00 PM
End Time: 3:30 PM
Perhaps you’ve heard the myth that since the customer is always right, you have to say yes to whatever they want. Or another myth that says you need to say yes to everyone and everything to “keep the peace.”
News flash! Not only is the customer not always right, but there are also certainly times when you can and should use the powerful skill of saying no. And the same applies in other areas of your life – whether that means saying no to your boss, a co-worker, a friend, or even a family member! Yikes!
Although we should always have a goal of doing our best to help everyone, genuine interactions with people require trust, respect, and a focus on the needs of the individuals involved, and that includes you. When we view those qualities through the lens of how we’re treating ourselves, we may discover that the best thing we can do for ourselves AND others is to learn to say no.
Academic Library staff will be interested in this webinar because we can sometimes start to believe that the answer is always yes, no matter what the question – or request – is. But perhaps “yes” is not always the best answer.
Public Library staff will find this training beneficial because we need to be aware – whether with patrons, staff, or others we interact with – that saying no is sometimes the very best thing we can do.
School Librarians and Media Specialists will benefit from this webinar since we can sometimes slip into believing that yes is the only answer that will make everyone happy – even when “everyone” doesn’t include us.
Special Libraries will be interested in this webinar because it can sometimes be challenging to really reflect on whether yes is really the best answer for everyone involved in whatever that particular question – or request – happens to be!
Location: Web Based Training
Registration Ends: 5/26/2021 at 8:00 AM
About the Presenter: Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Returning Balance – and lots of areas in between!Contact: Luly Castro
Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
Contact Number: (239) 313-6338
Presenter: Linda Bruno